why isn t my 5ghz network working

Well, leaving the guest network disabled on the 2.4ghz band did nothing. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NEW-R7000-Firmware-Version-1-0-9-18/m-p/1460... Why should I test this firmware? Once, one of the devices did claim that it had the Chime connected to the WiFi but the Chime light kept flashing and it didn’t work. Not even a log. I wish you good luck bad 2.4 ghz bands seems be the becoming the thing to post abouton many of different models. My service is 60Mbps, and I'm now getting 62-63 everywhere... at the furthest edges of the house I get 55-58. I've only seen the 2.4ghz network drop, and not the 5.0ghz. Still haven't solved mine but haven't had time to put time into it. So far, I'm super glad I did! I'd reset the router and it was fine for a day or so, then randomly devices could not connect again.. I checked areas that get low signal and slower speeds, as well as main areas that usually get great speeds. With the more recent firmwares, I could not go more than 4-5 hours without the 2.4ghz failing on me, and having to reboot the router. The wifi works fine on the other devices. I knew I should have just left well enough alone and disabled the admin login rather than updating the firmware. Make sure Wi-Fi network is using one of the following security … My familiy and office has big problems with issues. V1.0.9.18_1.2.27 for less than 24 hours now and I've already had to reboot my router twice due to 2.4G clients losing connectivity. I Just want to make sure I and everyone else understands your problem and your current set up. that should place the firmware version you started with before the issue started. Although Brother claims the printer and the device you are printing from both have to be on the 24.ghz network, I have printed for years from both 2.4 and 5ghz with no issues until I too experienced this issue where the printer goes into sleep mode and won't wake up. Love it... My puck closed to the garage, I connected using the ethernet backhaul option, and wow.. i can get a solid signal with solid speeds all the way to the end of my driveway, where without the ethernet backhaul, barely got signal outside the garage. Very strange the story is repeating. I see that after searching for a resolution. 1.0.7.2_1.1.93. Truth is, I'm not positive that even needs to be done as I think that just going into the admin page kicks things back on. Just started doing this. This version was great for months. All of my 5ghz connections are just fine. It seems that the same issue remains and the newest version of the firmware has not resolved that specific problem. I too have several 2.4ghz only devices so it's rather annoying to have to mess with this daily to get my printer, thermostat, and other devices to work. . If that doesn't solve may actually go to a Google Wifi after reading today that they have support for ethernet backhaul.. that might work great for my house actually. I have been longing for some better WiFi signal for streaming music on the patio, and for my SkyTrak golf simulator device I use in the garage in the winter, Google WiFi provides that. Model: R6900|Nighthawk AC1900 Smart WiFi Router, Model: R7000|Nighthawk AC1900 Dual Band WiFi Router. I have verified it from our engineers that the latest firmware includes the fix for wireless connectivity issue. Due to COVID-19 we are still experiencing unusually high call volume. No go. - Reset router, back site little small hole, - Restored the backup which was made with same 1.0.7.2_1.1.93 version. 2.4 fails intermittently at no set schedule. No problem, can happen, but tell what's going on. At the farthest reach, I get my cap service speed, somethign I've never gotten in our master bedroom. Netgear, will this problem be fixed or what? I don't think you are making your situation or the problem clear. How is that possible??? I reverted back to the older firmware, which seemed to fix my issues at least for the following 24 hours that I continued to use the R7000. It was up for almost 2 hours after the reset to 1.0.7.2_1.1.93. So be prepared for that. How is that possible??? The 5GHz frequency range is messy, and using it is only going to get a lot messier as 802.11ac continues to evolve. We hope you'll join the conversation by posting to an open topic or starting a new one. I'll have to test that to see. This version was great for months. I don't want to test a new firmware if it doesn't fix my specific problem - and it's become quite a significant problem. I resored the backup from that time and version, it's from october 2016. My LG G6 didn’t work. I suppose that would be the ethernet then. Full reboot isn't every necessary to fix as just opening the Wi-Fi tab and clicking apply without any changes is enough to get it going again until about the next morning. Televisions are essentially giant shields through which signals have a very difficult time passing. I am hopeless now. Devices started connecting to the 2.4ghz channel just fine after disabling the guest network on 2.4ghz without having to reset the entire router this time. If I keep having issues over the next week or two, I think I'll look at the Orbi system. I just noticed the Google WiFi does have Port Forwarding rules capability in it's Advanced settings... they are probalby a little more simplistic, but it's available.. The 2.4GHz still reply on a ping. 【2.4Ghz/5.8Ghz DUAL BAND WIFI】Built-in Chip RTL8821CU, lasted IEEE802.11 a/b/g/n/ac universal wireless network technology. WiFi 6 Access Points and devices are the future of WiFi. I'm up to >48hrs stable on 1.0.7.12 so far (reverted firmware and did hard factory reset using button on router). (Credit: Cisco) In other words, network administrators should start working … 15. Same here with V1.0.9.14_1.2.25. I don't get it. (See the pictures above for a sense of how much less crowded it is relative to 2.4GHz in an average apartment building.) This topic has been marked solved and closed to new posts due to inactivity. I'm stable for 24 hours now. What is the first version of it that is supposed to be protected against the command hack? Go figure. Try droping back three versions of the firmware to see if the firmware is the issue since it started shortly after the first firmware update and the second(newest) firmware did not help. But no webconsole and smartphones still connected but no trafic possible. I've tried every way I can think of of disconnecting and reconnecting and going on the NETGEAR Genie but nothing seems to work. But have any fixes been applied to help with the 2.4ghz connection problems? So to compare them, I disconnected my R7000 and set up the Google WiFi.. they are not running simultaneously. Wifi 2.4 stops working and 5 is working fine. So far so good! I'm on firmware version 1.0.1.36_10.0.40. Not much for answers though aside from resetting to factory deafult and manually reconfiguring everything, which sometimes works, sometimes doesnt. All this messing around though, made me go pick up a Google WiFi 3 puck system to give it a try and see if I get any better results. Same problem, same frequency (at least once per day), and same solution (reboot the router). I've started having the same issues on my Nighthawk, but on the R6700 model. I went back to the July firmware, and seems to be back to normal at least for the last half a day. Your Chromecast needs all the help it can get. I downgraded to 1.0.7.2_1.1.93 half an hour ago. If you don’t plan to use the router WiFi at all, you can disable both bands so that the router will not transmit any WiFi signals at all and will only use wired connections (Ethernet cable). However, I downloaded the speedtest app on my phone and took it with the same settings and from the same location (both my phone and computer test were done over wifi, no cables). 5ghz still works great though... Just went back three previous firmware versions. Re: How do I connect to my 5Ghz Network with my LAN? From that time it was working great for more than a year. It was extremely easy to hook up, and even at 5-10feet from the main hub, I'm getting 10-15Mbps more speed than my Nighthawk R7000. Started happening after doing a firmware update last week. You have a Windows 8 laptop. I don't get it. To boost internet speed, use 5GHz routers as these are better than the 2.5GHz router when your preference is speed over the range of signals. Blows me away that tech companies can issue so much buggy firmware. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. The only other thing I noticed is that I also have a guest network broadcasting on the 2.4ghz band, and not the 5ghz band. I went back to V1.0.9.6_1.2.19 and seems to have solved my issues... the last 2 updates are where I still had problems... Of course, now I'm fully stable for 3 days, with much faster speeds consistenlty with my Google WiFi setup, so I think I'm sticking with that instead... No luck for me, 2.4GHz down again, right now. But, finally, the LG G5 did work. So you use the Google WiFi and you disabled the R7000 WiFi???? But no webconsole and smartphones still connected but no trafic possible. I had a 3700 3 years ago. I have EXACTLY the same issue!! I need port forwarding to my raspberry pi. I saw significant improvement in every area of my house using the Google WiFi compared to my R7000 in both speed tests and signal strength. Updated to even more recent firmware yesterday but obviously no luck this morning as the 2.4 connections were again dead. HelpN750, from what I can understand of your issue, you seem to only want the computer to connect to the router via Ethernet (i.e. Thanks for the info. Your router and endpoint devices are still protected. Thats how i am getting my internet. I think the real problem layes in the coding of the firmware it's self hard to know for sure the nvram is holding data that should not or where the issues laids. Does it only work with the wifi? If changing the location doesn't help signal strength and if you are currently using the FiOS™ Advanced Wi-Fi Router (MI424WR rev. Will other models besides the R7000 be getting firmware updates to address this? Full reboot isn't every necessary to fix as just opening the Wi-Fi tab and clicking apply without any changes is enough to get it going again until about the next morning. Just started doing this. hard wired cable), I am still not entirely sure why in that case you are referring to the two wireless bands, is the computer also WiFi enabled to connect to the router? This morning, as my devices could not connect, I went in and disabled the guest network. Subscribe for Updates. It's possible that your Wi-Fi is working fine but you aren't getting internet access because your ISP's Domain Name Server (DNS) isn't working properly. One reason why your network isn't working with Chromecast: It may be fighting to detect a signal. In good signal areas next to the main puck, the R7000 would only give me 50-55Mbps and the Google would give me 62-63Mbps on my 60Mbps service plan.... signal strength and speed was even better for longer distances form the sattelite puck I put in my kitchen when using ethernet backhaul feature. The 2.4GHz still reply on a ping. Switch other devices to the 5GHz signal to increase the strength of the 2.4 GHz signal to your doorbell. Click the banner to visit status.netgear.com. I then set up the Google WiFi and took some speed and signal tests from the same places in my house. I upgraded to the latest firmware last night hoping that may fix it, but it didn't. - Added/Changed some minor things, port forwarding, reservations. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. Well thank you for all of your help! A new firmware has been posted. It's not through the Wifi I have a LAN line connected to the router. Devices can all see the 2.4ghz network, but cannot resolve an IP address and connect. Does this duel band situation only work with wifi and has nothing to do with wired internet? My package included up to 150 Mbps download speeds, and what I got during the test was a joke, hardly any better than the DSL I upgraded from. I have this problem with the two latest firmware versions. My iPad didn’t work. OK I think I understand what’s going on but before I start explaining I need to make a few things clear so you don't get lost K. Okay yeah its all configured then and they all have names. 5GHz has several advantages: it is mostly just for Wi-Fi, has more channels, and has more bandwidth available on each channel. Now if you’re connected via Ethernet (wired connection) then the router will automatically pick the highest bandwidth speed. Ring Doorbells use a 2.4GHz Wi-Fi signal. Make sure your router isn't using any advanced security settings such as after-market firewalls, or connected to any network device, such as a switch or gateway which may have its own security. Wifi 2.4 stops working and 5 is working fine. I literally have a cord connecting my computer to the router. Has been up as long as 3 days and as short as 8 hours. Last two firmware versions not stable. However if you expect that at some time other computers that are WiFi capable might want to connect to the router then you should still set up the router wireless settings, you should set the SSID (network name) and encryption for both bands (2.4GHz and 5GHz). Your Chromecast came with a short HDMI extender cable in order to better connect Chromecast to WiFi. Wondering if having the the guest network endabled is causing a problem. No more Netgear for me. I've been on firmware V1.0.9.18_1.2.27 for less than 24 hours now and I've already had to reboot my router twice due to 2.4G clients losing connectivity. Had to retrigger it again today, so, going to try the step-down to an older firmware version. But nothing. Upgraded firmware last week but problem didn't start until some days later. Multiple devices connected to the same Wi-Fi network Join Our CES 2021 Live Stream on Monday, January 11 at 11AM PST. Model: R6700|Nighthawk AC1750 Smart WiFi Router. Seeing those significant improvements, and experienceing the simplicity of the Google setup, it's really hard to go back to using the R7000 for my needs, as I don't do any fancy routing or port forwarding and such.. just need a simple and reliable network in my house. After looking at my settings, several reboots etc, it finally hit me that the "random" devices that could not connect are all connecting on the 2.4ghz band. I apologize for not being clear. If firmware related the problem should be fixed on the 2.4 ghz band since you said you that you can fix th 2.4ghz band for a short time by log into the router and playing in the its settings, hard to believe that it is a hardware issue. Reduce the number of devices that use your Wi-Fi network. Yes, obviously it's a firmware update issue in the last couple updates. Last two firmware versions not stable. Inform me and other users. There is no wifi involved. The router’s firewall isn’t allowing the wireless camera to connect. My Samsung phone didn’t work. 3 out of last 4 days, 2.4 connections stop working and new connections aren't issued ip' s. 5 ghz connections are fine and continue to receive ip's. I have a LAN connected to the router into my computer and would like to be using the 5 Ghz network, but it has automatically set me up on the 2.4 Ghz network. It took me hours to get anything up and running again and I can't have downtime anymore. I guess its not called a LAN line, sorry about the confusion. Glad I tried it out before returning... although it did cost me $300 for these improvements. It seems that the same issue remains and the newest version of the firmware has not resolved that specific problem. If you are setting up a WiFi capable router (as you are) using a computer that has no WiFi capability but is connected by the router via Ethernet, then you can ignore the wireless setup of the router. The release notes only mention about security fixes. Please check and report back if same issue happens. I was extremely pleased that this Nighthawk has worked flawlessly for the last year, now extremely disappointed connection issues are cropping up. I the past it was working great for months. Maybe I need to buy another brand Asus or TP-Link? I am on a an old firmware now after resetting and flashing 3 times. I've tried every way I can think of of disconnecting and reconnecting and going on the NETGEAR Genie but nothing seems to work. Looking through the forums this seems to be quite widespread right now. Very happy with the Google WiFi so far.. with speeds, and simplicity. So I'm going to preface this with a note that I believe I have some idea of what's going on but I could actually have no idea whats going on and make no sense. As people appear to not be answering the real question, which is contained in the comment, I will address it now. I have this problem with the two latest firmware versions. Previously I could not get usable signal outside my garage or halfway across my patio (they are both on the kitchen side of my house) using the R7000. I was hoping for getting more information about changes. How do I connect to my 5Ghz Network with my LAN? I don't really use it, so not sure how robust the features are. I am hopeless now. I the past it was working great for months. Did Netgear introduce bugs? It was also end of story with WiFi. If your computer have no access to the internet or isn't able to read a CD driver, this would be a perfect choice. Factory reset with the most recent firmware a day ago. We are aware of an issue that began approximately 7:30PM PST with the Armor portal affecting only the administrative functionality and push notifications. 3. Why? With the Google WiFi, I can place a puck on that side of the house now in the kitchen, and get good signal and speeds all the way to the end of my driveway, and all the way across my patio and into my back yard before I lose it.. Before, I had to keep my R7000 centrally located to serve as much of the house as I could, but then I would sacrifice the garage and patio signal strength and reliability due to distance from the router. I have a LAN connected to the router into my computer and would like to be using the 5 Ghz network, but it has automatically set me up on the 2.4 Ghz network. Google WiFi was faster giving me full signal strength and 58-60Mbps download speeds consistently compared to 2 bar signal and 30-40Mbps speeds using the R7000 in the far reaching bedroom in the house. You still use the R7000 as router or not? 3 out of last 4 days, 2.4 connections stop working and new connections aren't issued ip' s. 5 ghz connections are fine and continue to receive ip's. Was out of town immediately after posting and work busy this week etc. The 2.4ghz band took a dump again this afternoon. This means that your microwave and your neighbor’s router probably won’t jam your WiFi, and you can get higher speeds. If disabling my guest network doesn't solve things ongoing, I'll revert back 3 firmware updates and see if that helps, however the recent firmwares were supposed to fix security issues, so would like to keep the latest firmware if I can. Many, many tries on all devices but the last one. Was having to log in remotely while traveling to just hit "apply" to keep the household connected while I was gone. Guest networks were always troublesome on my past netgear routers. Your Wi-Fi router most likely has both a 2.4GHz signal and a 5GHz signal. Who can garantee that the WiFi problems are fixed in this firmware?

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